The first consumer qualities representatives were not useful. I asked to talk to an employer, and you can Ms. Pena was the lady We spoke that have. Shortly after a week . 5 out of stressors (perhaps not because of Westlake) I happened to be within the a strict position to need to flow, since i lost my personal jobs. The brand new swinging business We put, did not let me know I wanted a letter out-of consent in order to boat my car. I happened to be advised which manage grab 3 days to acquire that it letter, and i also explained to Ms. Pena that i wasn’t told and that i had a flight to go on to return family, considering the termination, in approximately step three period. Ms. Pena worked specific wonders and i also were able to boat my car and arrive toward plane simply as time passes in order to strip up to have stop. Ms. Pena is actually over elite and even calmed me personally down having just how troubled and you may distressed I became towards the insufficient recommendations regarding another team. She ran far beyond to greatly help me. We appreciate everything you she performed for me personally to obtain back in which my loved ones can assist me go back on my base.
This company is really awkward. They billed a supplementary car payment sending my account throughout the negative and therefore wasn’t just gamble currency it absolutely was a requirement. Started writing about customer support given that Tuesday. He’s contradictory with regards to responses and i also try not to believe in them anyway. He’s suppose so you’re able to refund me personally the additional commission. As i talk to the last Saturday i informed her we required the fresh new refund back into my family savings she canned they as the a earliest error. She explained it can get 3-5 business days. I quickly titled back the very next day talked to somebody who is meant to repair it to have it switched back at my ACH supposedly talked to the supervisor and you may fixed it so you’re able to in which it can just take 2-step 3 working days. Named right back 24 hours later spoke to just one person who advised me it can just take 5-seven working days and they did not processes my personal ACH once she told me she did. Entitled back ten full minutes later they told you it had been processed and you will it could get some other 5-seven business days. Talk to some one today today they saying its planning to simply take eight-ten business days.. I’m most enraged in addition they you want a feeling of necessity behind mans currency. I had to terminate my plans for their trouble. Perhaps not Acceptable
I have been writing about this company for a couple of years, and that i have experienced so you can skip a payment otherwise 2 simply so i tends to make requisite vehicle repairs, well the fresh new solutions never averted. But usually trapped to my repayments. Nevertheless the calls start the initial go out immediately after due date, and you will continue to harass me personally, even if We let them know I can result in the payment during the twenty four hours or 2. Never ever offered them any excuse not to trust me. My section is actually, there clearly was never ever any excuse with the Harassment. Anyhow, I eventually got to the idea I can not afford the fixes and payments more, thus in advance of I’d at the rear of to the people repayments I gave the brand new vehicles straight back, it absolutely was clean, with no issues, additionally had an electric condition, the new cables towards the headlights was burnt, and radio stations, and you may dome lights, I cannot improve one to, very, I found myself only advised your phone calls will continue up to I obtain the automobile paid, I’m an excellent 62 year-old girl with the a fixed earnings, I can not pay for car payments and a lot of vehicles repairs, it’s not fair, and you will since that time I have had this car, I have had and then make solutions monthly, and i informed him or her that it, nonetheless they dont care exactly what my trouble was in fact, they failed to need to pay attention to they, also thou it inquire when the I’m proud of it, it don’t need certainly to hear that we have always been unsatisfied, otherwise people grievances I experienced. The firm is heartless, do not handle these individuals if you don’t have so you’re able to. Delight!